Privacy Policy

This website is operated by Untamed Enterprises LLC DBA Cloud Elephants (Cloud Elephants, we, us). These policies apply to this website and the services described here. You can reach us through our contact page .

At Cloud Elephants, we collect information that you provide directly to us, including your name, email address, phone number, company information, and any other information you choose to provide when you contact us, schedule a consultation, or use our services.

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and administrative messages
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, conducting our services, or serving our clients, as long as those parties agree to keep this information confidential.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent at any time

Essential cookies and browser storage support security, form continuity, private inquiry receipts, your theme and your privacy choices. Optional Google Analytics helps us understand how people use the public site. It loads only after you choose Allow analytics. Choosing No thanks leaves it off; change your choice through Cookie settings in the footer. Choices are remembered for up to 180 days. A Global Privacy Control signal keeps Analytics off. Declining Analytics does not prevent an inquiry, booking or requested skill delivery.

Where measurement is enabled, we use reviewed public page addresses, including contact, booking and the generic thank-you page. We exclude query strings, fragments and referring URLs from events. Private recommendations, calendar-prefill responses, email-access links, sign-in and admin pages are not tracked. Advertising personalization and Google signals are disabled. We do not send inquiry fields, phone numbers, email addresses, private links or customer IDs to Analytics. Only registered campaign labels are used for attribution.

With permission, we can privately associate an Analytics browser identifier with a saved inquiry to understand later booking or project outcomes. These private measurement associations expire within 180 days and are revoked for future exports when you withdraw permission. Operational inquiry and appointment records remain separate; Analytics is not the only record that your request was received. Google may process device and usage information when you allow Analytics; see Google’s partner-site privacy information .

When you send a project inquiry, we store your submitted contact details, project description and response permissions. Permitted, registered campaign attribution may be associated with the request. An internal notification tells the agency owner a request is ready for review. After submission, you may separately request three practical skill lessons or broader agency email follow-up. These optional email purposes require confirmation; opening a confirmation link alone does not subscribe you. You can stop either email purpose independently. Service texts and marketing texts require separate permission; entering a phone number is not consent to marketing.

An unbooked inquiry is saved in the agency’s customer workspace. Requested skill access and delivery emails are separate from marketing; an email subscription does not start a paid or personalized skill build. Automatic CRM synchronization, email sequences and personalized skill delivery may be unavailable during a staged rollout.

A starter-skill request records your description, email, delivery permission, optional learning-email choice, bounded campaign attribution, and a protected abuse-prevention fingerprint. It opens a practical guide immediately and stores your description encrypted with the recommendation. Email delivery can remain unavailable while the request is saved for review; the form indicates that state. A two-hour encrypted browser receipt can remember your email for an optional later help request. Earlier three-step briefs and their encrypted drafts remain supported. Do not submit passwords, customer records, or other secrets, and keep private guide links private.

For two hours after a project inquiry, opening the calendar in the same browser can prefill the name, email and phone you provided. These details are passed to GoHighLevel in its calendar request URL; your project description and skill profile are not included. You can review and edit the details before booking. This does not select contact permissions for you.

Your initial request is matched locally. Where native skill delivery is available, confirming your email gives restricted access without creating an account. Only when you choose Prepare my free skill do we send your reviewed business name, business description and request to Service Flow Pro. We do not include your email or customer files in that build configuration. Access emails use our transactional mail provider. Hosted recommendations and downloads expire 90 days after the request; keep your own downloaded ZIP. Private build configuration is cleared after that window. Website inquiries carry a default 180-day retention-review date, not a promise of automatic deletion. A pseudonymous redemption record prevents repeated free builds. CRM and accepted-client records have separate operational retention needs.

GoHighLevel provides the embedded calendar and can process the information you enter to arrange your appointment and its existing confirmations. The calendar opens only when requested, except on the dedicated booking page. YouTube video playback uses a privacy-enhanced embed that loads when you press Play; YouTube then receives technical information necessary to play the video, including the site origin, but not the page query or your inquiry fields. See YouTube’s privacy policy . Hosting, storage and transactional-email providers help us operate this site. Where a Service Flow Pro build is offered, we explain the business context sent before you choose to prepare it.

A request for help is separate from optional learning emails, marketing or SMS. Use the unsubscribe control in marketing email or reply STOP to texts. Mobile opt-in and consent information is not sold or shared with third parties for their marketing. Service providers may process it to deliver the messages you request. Ask us about access, correction, deletion or retention through our contact page . We review requests before changing records.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us at privacy@cloudelephants.com