Portfolio

AI Support Copilot

A support assistant built around clean knowledge, fast handoffs, and feedback loops that improve answers over time.

  • Knowledge base → answers
  • Human-in-the-loop escalation
  • Continuous improvement

Overview

Support quality drops when knowledge is scattered. This project centered on making answers consistent while keeping humans in control for edge cases.

What we built

  • Knowledge ingestion from docs and internal FAQs with a clear source of truth.
  • Answer drafting with citations and suggested next actions.
  • Escalation paths for exceptions and sensitive issues.
  • Feedback loops to improve the knowledge base and response templates.

Why it matters

Teams respond faster, customers get more consistent answers, and knowledge improves instead of decaying.

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